Privacy Notice

Real-time audio processing

During an active Desktop Translation Session, TranslateMe processes real-time audio through your selected Translation Provider to produce translated speech for your meeting. TranslateMe does not store meeting audio or provide transcript history as a product feature.

Identity data in WorkOS

WorkOS processes the identity and authentication data needed for public sign-in. This can include your name, work email, WorkOS user identifier, organization, organization membership, role, invitation status, and authentication events.

Business and session data in Supabase

Supabase stores the identity, access, and business records needed to operate TranslateMe, including Free Trial credits, Individual subscriptions, the Business Customer, Seats and Seat Assignments, Business subscription status, payment references, and retention timestamps.

Supabase also stores privacy-safe session metadata for diagnostics and Personal Usage Analytics. This metadata can include your signed-in user id, Selected Business Customer, Translation Provider, source and target languages, timestamps, duration, status, and stable product error codes.

Billing data in Polar

Polar provides the hosted checkout for Individual and Business subscriptions and processes billing contact, product, amount, Seat quantity, payment, renewal, and cancellation information. Card details are collected and processed by Polar, not by the Product Landing Page or Desktop Application. TranslateMe receives payment status and provider references needed to provision and operate subscriptions.

What is not stored

Privacy-safe session metadata does not include audio, transcripts, provider API keys or key fingerprints, conversation details, local device labels, or raw provider errors. TranslateMe does not store any of those categories server-side, including in backend analytics or session records.

30-day retention after access ends

When a Business Customer's effective TranslateMe Access ends, its retained session information becomes hidden and a 30-day retention deadline is set. If effective access is restored within those 30 days, the retained session information is restored. If access remains ended, the session information is permanently deleted when 30 days have passed.

Canceling renewal while access continues through the paid-through date does not begin the retention period.

Personal Usage Analytics for Free Trial and Individual Desktop Translation Sessions remains available while the account exists; using all Free Trial credits or canceling an Individual Subscription does not hide it. Explicit account deletion hides those records and starts a 30-day deletion deadline. Records required for legal or audit purposes may be retained separately.

Desktop Stored API Key

The Desktop Application stores your User-Managed API Key encrypted on your Windows device. TranslateMe sends it to the Production Backend only when creating short-lived realtime credentials for a Desktop Translation Session, and you can replace it, remove it, or clear it by signing out.

Signed-In User data

TranslateMe uses sign-in to keep session setup and Personal Usage Analytics scoped to the correct caller. Cached analytics in the Desktop Application are read-through copies for responsiveness and are refreshed from the Production Backend when online.

Contact

Privacy questions can be sent to mustafa@translateme.app. You can return to the TranslateMe Product Landing Page.